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Frequently Asked Question

FAQ's

The Most question we had

Below you can find some of the most frequently asked questions regarding our services. Just click on the question you want answer for and resolves all your queries with just a click of the mouse.

Booking & Planning

You can easily book your transfer online through our booking portal. Select your pickup date, time, and destination, then choose your preferred vehicle class. You will receive an instant confirmation via email.

We recommend booking at least 24 hours in advance to guarantee availability. However, we do accept last-minute bookings depending on driver schedules.

Yes. Unlike standard metered taxis, we provide fixed-rate pricing. The price you see during booking is the final price, regardless of traffic or route changes.

Arrival & Flight Delays

Don't worry! We monitor all incoming flights in real-time. Your driver will adjust the pickup time based on your actual arrival time at no extra cost.

Your driver will be waiting in the Arrivals Hall, right after you exit the baggage claim area, holding a sign with your name on it.

We include 60 minutes of free waiting time starting from the moment your plane lands, giving you plenty of time to clear customs and collect your luggage.

Vehicle & Service Details

We offer a range of vehicles to suit your needs:

  • Standard Sedans: Ideal for up to 3 passengers.
  • Executive/Business Class: For a more premium experience.

Minivans: Perfect for families or groups of 4–8 people.

Absolutely. Safety is our priority. You can add a child seat or booster seat to your booking during the checkout process.

Yes. If you are traveling with extra-large luggage or ski gear, please select a Minivan or mention it in the "Special Requirements" box so we can ensure the right vehicle is dispatched.

Destinations & Logistics

Yes, we provide direct door-to-door service to the Bergen Cruise Port (Hurtigruten Terminal) and other local piers for your convenience.

Yes, we offer long-distance transfers to popular Norwegian destinations like Voss, Flåm, and Stavanger. Use our booking tool to get a custom quote for these routes.

Under normal traffic conditions, the drive takes approximately 20 to 30 minutes.

Payments & Cancellations

Yes, we accept all major credit cards through our secure online payment system. You can also pay via PayPal.

We offer free cancellation up to 24 hours before your scheduled pickup time. Cancellations made within 24 hours may be subject to a fee.

Yes, all our drivers are fully licensed professionals who speak fluent English and have extensive knowledge of the Bergen area to ensure a smooth trip.

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